If a trend is observed, the matter is referred to the appropriate departments for manufacturing changes, field modification programs and technical bulletins. The SSD evaluates the data it receives to determine trends regarding serviceability, reliability, operation and safety. NOTE: To ensure our callers are treated in a “Tier 1” manner, every inbound and outbound call is recorded for quality purposes. SSD professionals are located in the Connecticut contact center (Windsor), New Jersey contact center (Ramsey) and Alabama contact center (Mobile) connected by toll-free numbers (80 is the main number and 877-7782687 is for PagePro and magicolor products). These individuals are trained on Konica Minolta products, and certified in customer relations and various network systems. Konica Minolta employs a staff of highly skilled and trained technical professionals with an objective of providing technical and integration support services to Konica Minolta’s branches, authorized dealers, and authorized VARs. Solutions Support and Development (SSD) Technical Support
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